Privacy Policy

Privacy Policy for 12REPS

Last updated: 01/04/2025

1. Introduction

12REPS Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and store your personal data when you use our app (“12REPS”), website (www.just12reps.com), or any related services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully. If you do not agree with any part of this policy, please discontinue your use of the app. Your continued use of the app indicates acceptance of any updates to this policy.

If you have any questions or issues accessing this Privacy Policy, please contact us at feedback@just12reps.com

2. Data Controller

The data controller responsible for your information is:

12REPS Ltd

feedback@just12reps.com

3. Information We Collect and Why

We collect personal data for the following purposes:

• To Provide and Improve the Service: Personalize your experience, recommend workouts, track progress, and enhance security.
• Communication: Send app-related notifications, respond to inquiries, and provide customer support.
• Commercial Purposes: Including advertising, marketing, joint registration, and promotional activities.
• Legal Compliance: Comply with legal obligations, resolve disputes, enforce terms, and protect our rights.
• Analytics and Improvement: Analyze usage patterns to improve our services and introduce new features.

What Information We Collect

• Personal Information: Name, email address, age, weight, and height  information.
• Health and Fitness Information: Details related to your fitness level, goals, workout preferences, and workout history.
• Device Information: Device model, operating system, IP address, unique device identifiers, and other technical information will be from our third party.
• Usage Information: Details on app usage, such as session times and engagement.
• Payment Information: Processed by third-party providers; we may receive transaction summary information.
• Location Data: General location data, if you permit, but not precise geolocation.
• Social Media: If you link third-party accounts (e.g., Facebook, Google), we collect basic profile data for login and personalization.

4. Updates to this Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our data practices or legal requirements. If changes are significant, we will notify you within the app or through other communication channels before the changes become effective. Your continued use of the app after updates indicates your agreement to the new terms.

5. How We Use and Share Your Information

We may share your personal data under the following circumstances:

• Service Providers: Third-party providers (e.g., payment processors, analytics, hosting services) who assist in delivering and improving our services.
• Legal Requirements: Regulatory authorities, law enforcement agencies, or other third parties if required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
• Public Sharing: If you participate in app features that allow sharing (e.g., profile or activity), you control what information is publicly visible.

6. External Processing and Affiliates

We may share data with our affiliates and third-party processors to provide and improve our services. All third parties are contractually obligated to handle data in line with our Privacy Policy and data protection laws. For example, we may integrate with Apple HealthKit, with user consent, to synchronize workout data.

7. Data Exporting and Deletion

You can request a copy of your data or delete your account by contacting us at [Contact Email]. We will process these requests per applicable data protection laws. Please note that deleting your data or account may limit your access to certain features or services.

8. Security Measures

We implement industry-standard security practices, such as encryption and authentication protocols, to protect your personal data. However, no data transmission or storage system is entirely secure. We cannot guarantee the absolute security of your data.

9. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will delete it promptly. If a minor uses our app, parental consent is required.

10. Cookie Notice and Tracking Technologies

12REPS may use cookies or similar technologies to enhance user experience and analyze app usage. Please refer to our Cookie Notice for more details. You may adjust cookie settings in your browser, but this may affect app functionality.

11. International Data Transfers

If we transfer your personal data outside the UK or the European Economic Area (EEA), we will ensure appropriate safeguards, such as Standard Contractual Clauses, to maintain data protection standards.

12. Your Rights

Under the UK GDPR and relevant laws, you have the following rights:

• Right to Access: Obtain information about your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restrict Processing: Limit processing in specific circumstances.
• Right to Data Portability: Receive a copy of your data in a machine-readable format.
• Right to Object: Object to data processing based on legitimate interests or for marketing.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on it for data processing.

You may exercise these rights by contacting us at [Contact Email]. Please be aware that certain rights may be restricted due to legal obligations or third-party rights.

13. Marketing Communications

We may send you marketing materials if you have provided consent. You may opt out of marketing communications at any time by contacting us or updating your preferences in the app settings.

14. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy. Inactive accounts will be deleted or anonymized after [specified duration]. For specific retention details, please contact us.

15. Jurisdiction-Specific Rights

If you reside in the EEA, UK, or certain U.S. states, you may have additional rights under applicable laws, such as the UK Consumer Privacy Act (CCPA). Please contact us for details regarding your specific rights based on your jurisdiction.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: feedback@just12reps.com

17. App Tracking Transparency

In accordance with Apple’s App Tracking Transparency (ATT) framework, we will request your explicit permission before tracking your activity across other companies’ apps and websites for advertising or analytics purposes.

If granted, this data may be used to improve personalised content, measure ad performance, and deliver relevant promotions.

You can manage or revoke this permission at any time in your device settings under Settings > Privacy > Tracking.

18. Login and Sign-Up Methods

We offer multiple secure options for account creation and login:

Sign In with Apple

We use Sign In with Apple to provide a secure and privacy-focused login option. We do not access or store your Apple ID credentials. Your Apple email address may be shared with us depending on the privacy settings you select during sign-up.

Google Sign-In

You may log in or sign up using your Google account. We only access your basic profile information (name and email address) for authentication and personalisation purposes. We do not have access to your Google password or any sensitive data.

Email Sign-Up

You can create an account using your email address and a password. We securely store your login credentials using industry-standard encryption practices. Your email is used for authentication, communication, and service updates only.

All login methods are secured using authentication protocols, and we never share your login data with third parties without your explicit consent.

19. Integration with Apple Services

We may integrate with Apple services to enhance your user experience:

HealthKit

If you provide consent, we may access HealthKit data to read or write information such as workout activity, calories burned, and step count. This data is only used to personalise your fitness experience within the 12REPS app and is never used for marketing or shared with third parties.

Apple Pay

If enabled, we use Apple Pay for secure in-app purchases. We do not store your payment card information; all transactions are processed through Apple’s secure payment system.

20. Analytics and Third-Party Services

We may use third-party analytics tools (e.g., Firebase, Mixpanel) to monitor app performance and understand user behaviour. These tools help us improve app features, stability, and usability.

We do not use analytics data for targeted advertising unless you have explicitly given permission through Apple’s tracking prompt.

Where possible, all shared data is anonymised and handled in compliance with applicable data protection laws.

21. Privacy Policy Access

This Privacy Policy is available at all times within the 12REPS app (via the settings menu) and on our website at:

22. Email Communications via Mailchimp

We use trusted third-party email platforms, such as Mailchimp, to manage and deliver email communications.

This includes:

• Weekly business updates
• Health and fitness tips
• Feature announcements and content relevant to your use of 12REPS

By signing up to 12REPS or subscribing to our newsletter, you agree to receive these communications.

You can unsubscribe at any time using the “unsubscribe” link in any of our emails or by updating your preferences in the app settings.

All personal data shared with Mailchimp is handled in accordance with their privacy and security practices. We do not sell or share your email address with any unauthorised third parties.